Support is available to help with questions, account-related issues, technical concerns or general feedback. Our team can assist with deposits, withdrawals, KYC and responsible-gambling enquiries and aims to resolve matters quickly. Contact the team through convenient communication channels below - live chat, email or phone. Our support centre has trained advisers and clear SLAs so you know expected timescales for each type of enquiry, and act promptly.
| Department | Contact |
|---|---|
| Customer Support | [email protected] Live chat 24/7 for urgent issues, estimated response under 5 minutes |
| General Enquiries | [email protected] We reply within 24 hours on weekdays |
| Affiliate Enquiries | [email protected] Dedicated partner team, response within 48 hours |
| Phone | +44 20 7946 2857 |
| Working Hours | Live chat 24/7 Phone Mon-Sun, 09:00-21:00 |
Email Support
Email is the preferred way to contact our team about detailed requests, account-related issues, or matters that need an explanation or supporting documents. Use a clear subject line so we can direct your message to the right team. Please include current contact details and check that they are correct, as outdated or incomplete information may delay our response.
Contact Form
Response Time
Our support team aims to reply quickly. Most inquiries receive a first response within one business day. Live chat is usually instant, while email tickets are typically answered within 24 hours. Complex cases, KYC checks or payment investigations may take longer depending on the issue and required documentation. We will keep you updated at every step until the matter is resolved.
Feedback
Have a suggestion or an idea for improving the website? Share your feedback with us. We review every message carefully and use your comments to make the service easier to use, improve the information and features available, and shape future updates. Your input helps us understand what works well and where the site could be better.